Refund policy

Returns & exchanges

Every Barky Bay shirt is printed just for you when you order it, which means we can't restock returns or resell them. Because of that, we handle returns a little differently than a big retailer — but we still want you to end up with a shirt you love.

Exchanges (30 days)

If your shirt doesn't fit the way you hoped, you can exchange it for a different size within 30 days of delivery. To qualify:

• Shirt must be unworn and unwashed
• Original packaging if you've still got it (we won't reject an exchange over a missing poly bag)
• Email us first at info@barkybay.co — please don't ship anything back without hearing from us, or it'll get lost in the mail and we won't be able to help

You'll cover return shipping. We'll cover printing and shipping the replacement.

Defects, damage, or wrong item

If your shirt arrives with a printing defect, damage from shipping, or it's not what you ordered — email us at info@barkybay.co with a photo within 30 days. We'll send a free replacement, no return needed. You can keep the original (or donate it to someone whose dog tilts his head).

What we can't do

Because every shirt is made-to-order:

• We can't offer cash refunds on shirts that fit and arrived in good condition — only exchanges
• We can't accept returns on shirts that have been worn, washed, or had the tag removed
• We can't accept returns on sale items or gift cards

How to start an exchange or report a problem

Email info@barkybay.co with your order number, what's wrong (or which size you'd like to swap to), and a photo if it's a defect or damage issue. We'll write back within a day, usually faster, with instructions and the return address.

This is a one-person operation, so you'll always get a real human response. If something feels unfair or you're not sure what category your situation falls into, just email us and we'll figure it out together.