Refund policy

Our 30-Day Guarantee

Every Barky Bay shirt is printed just for you when you order it, which means we can't restock returns or resell them. We still want you to end up with a shirt you love, so every order is backed by our 30-day guarantee: if you're not happy with your shirt, you have 30 days from delivery to send it back for a refund or an exchange.

Refunds (30 days)

If you don't love your shirt, return it within 30 days of delivery and we'll refund the price of the shirt to your original payment method. To qualify:

• Shirt must be unworn and unwashed, with the tag still attached
• Original packaging if you've still got it (we won't reject a return over a missing poly bag)
• Email us first at info@barkybay.co — please don't ship anything back without hearing from us, or it'll get lost in the mail and we won't be able to help

You'll cover return shipping, and original shipping charges aren't refunded. Once your return arrives and we've checked it, we'll issue your refund within 7 business days.

Exchanges (30 days)

If your shirt doesn't fit the way you hoped and you'd rather swap than get a refund, you can exchange it for a different size within 30 days of delivery. The same conditions apply: unworn, unwashed, tag attached, and email us first. You'll cover return shipping. We'll cover printing and shipping the replacement.

Defects, damage, or wrong item

If your shirt arrives with a printing defect, damage from shipping, or it's not what you ordered — email us at info@barkybay.co with a photo within 30 days. We'll send a free replacement or a refund, whichever you prefer, and no return is needed. You can keep the original (or donate it to someone whose dog tilts his head).

What we can't do

Because every shirt is made-to-order:

• We can't accept returns on shirts that have been worn, washed, or had the tag removed
• We can't accept returns on sale items or gift cards
• We can't accept returns after 30 days from delivery

How to start a return, exchange, or report a problem

Email info@barkybay.co with your order number, what's wrong (or which size you'd like to swap to), and a photo if it's a defect or damage issue. We'll write back within a day, usually faster, with instructions and the return address.

This is a one-person operation, so you'll always get a real human response. If something feels unfair or you're not sure what category your situation falls into, just email us and we'll figure it out together.